Questions and Answers

I am trying to purchase a membership but my order(credit card) is declined.

When "credit card was declined" appears while processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, a quick call to your card issuer/bank will clear this up.

I have paid for membership but I'm still told that I am not a member and can't convert all files, why?

You need to Sign In into your account to activate a membership and use all membership benefits. If you have lost credentials you can retrieve them at password recovery form.

I forgot my membership password. How to retrieve the credentials?

If you remember the email address you used while ordering PDF Converter membership, you can retrieve your password at password recovery form.

What is the difference between the Free and Premium accounts?

Free account: You must add a link to Freepik and credit the author in exchange for using the graphics. To credit the author, you must include the attribution line Designed by Freepik in case the graphics were made by Freepik, or the author's name in other case.

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